HONG KONG ONLINE TAILOR
條款與細則 Terms and Conditions
條款與細則
歡迎來到香港修補改衣店！
這些條款和條件概述了使用香港修補改衣店網站 (HKOT) ，位於 https://hkonlinetailor.com的規則和規定。通過瀏覽此網站，您同意以下條款和條件。請仔細閱讀。
1. 提供的服務
HKOT是一家香港修補改衣店，專注於提供高品質的修改和修理服務，並以便利性和顧客滿意度為重點。我們的使命是讓修改變得簡單普及，延長您的服裝和配件的使用壽命。我們提供各種修改服務，包括但不限於包包拉鍊和肩帶修理、鞋底更換、窗簾修邊、運動裝布料修補、客製化行李套、裙子和褲子下擺修整、縮小或放大衣物、調整袖子和領口、縮短或加長裙子、西裝和外套修改，以及修理拉鍊和縫合線。
2. 定價和付款
在HKOT，我們努力為包包和鞋子的修理以及衣物的修改提供透明和一致的定價。雖然我們提供固定價格的服務，但請注意，價格可能會根據多個因素而有所變動，包括材料成本、工藝複雜性、物品大小和重量，以及客製化要求。特殊材料可能會產生額外費用，更複雜的修理可能因所需的技能和時間而收取更高的費用。較大或較重的物品可能會有額外的運輸費用，特定的修改或客製化要求可能會影響定價。我們會在收到訂單和物品照片後確認價格。付款必須在修理或修改完成後進行。我們將提供詳細的發票，列出根據上述因素計算的最終費用。我們接受多種付款方式，包括現金、PayMe和FPS。
3. 額外快遞費用
對於偏遠地區的送貨，可能會收取額外的快遞費用。具體金額將在確認您的訂單和送貨地點時告知您。
4. 訂單流程
客戶可以通過我們的網站在線下訂單。下訂單後，您將收到一封確認電子郵件，內含訂單詳情。我們的客服團隊將通過電子郵件或WhatsApp與您聯繫，討論取件的方式、日期和時間。您需要向我們發送衣物的圖片，以及尺寸和說明。我們保留拒絕或取消任何訂單的權利，原因包括但不限於物品可用性、定價錯誤或懷疑欺詐。
5. 取件和送貨
我們提供取件和送貨服務以方便您，包括點對點、上門服務和快遞郵寄。價格根據所選的送貨方式和地點而有所不同。客戶有責任確保物品在約定的時間內準備好取件。完成修改或修理後，我們將聯繫您安排送貨的方式、日期和時間。對於點對點或上門送貨，付款在我們將物品歸還給您時到期。對於快遞送貨，我們將發送完成物品的照片或視頻，並且在發送快遞包裹之前必須完成付款。
6. 周轉時間
我們的標準周轉時間是從取件日期起7-10天。如果需要訂購材料，則需要額外的時間來進行訂購和修理。我們會在此時間範圍內與您聯繫以協調取件。如果您有緊急需求，我們提供加急服務，需支付額外費用。請聯繫我們以詢問特定物品的當前周轉時間。
7. 訂單追蹤
您可以追蹤您的訂單狀態！如果您想知道您的修改當前狀態，請隨時聯繫我們的客服團隊。我們隨時為您提供協助並提供訂單更新。
8. 取消和退款政策
訂單可以在下單後24小時內取消以獲得全額退款。過了這個期限，可能不接受取消。退款僅會發放給尚未處理的訂單。一旦開始工作，將不提供退款。由於修改的個性化特性，我們通常不提供退款或換貨。如果您的訂單有任何問題，請在指定的時間內聯繫我們的客服團隊，我們將竭盡所能尋找解決方案。
9. 責任
HKOT對於在修理或修改過程中造成的物品損壞不承擔責任，除非是由於我們的疏忽。我們建議客戶在寄送貴重物品進行修理或修改之前投保。
10. 保證
我們對我們的工藝感到自豪，並致力於確保您的滿意。對於大多數修改和修理，除非在下單時另有說明，我們提供自收件或交付日期起3個月的工藝保證。如果您對我們的工作質量不完全滿意，請聯繫我們的客服團隊，我們將根據我們的政策為您解決問題。
11. 修改尺寸選擇
您有幾種選擇來選擇修改的尺寸或測量。您可以使用我們的指導視頻自行測量或聯繫我們的客服團隊。或者，您可以帶上一件合身的衣物作為參考來尋求修改。我們也提供面對面的試衣服務。如果您不確定如何測量或選擇正確的尺寸，請聯繫我們的客服團隊以獲取幫助。
12. 其他商店購買的衣物修改
我們可以修改從任何零售商購買的衣物，只要它們的狀況良好，適合修改。如果您對物品有任何特定要求，請聯繫我們的客服團隊。
13. 知識產權
我們網站上的所有內容，包括文本、圖形、標誌和圖片，均為HKOT的財產，受版權和其他知識產權法的保護。未經授權的使用是禁止的。
14. 法律適用
這些條款和條件受香港法律管轄。因這些條款引起的任何爭議應在香港法院解決。
15. 條款變更
我們保留隨時修改這些條款和條件的權利。變更將在我們的網站上發布後立即生效。您在任何變更後繼續使用我們的服務即表示您接受新的條款。
16. 聯繫信息
如對這些條款和條件有任何問題或疑慮，請通過以下方式聯繫我們：
- 電子郵件：info@hkonlinetailor.com
- 電話或WhatsApp：+852 5913 6213
17. Cookies
本網站使用Cookies來幫助個性化您的在線體驗。通過訪問香港修補改衣店，您同意使用所需的Cookies。
Cookie是一個由網頁伺服器放置在您的硬碟上的文本文件。Cookies無法用來運行程序或向您的計算機傳送病毒。Cookies是唯一分配給您的，並且只能由發送Cookie的域中的網頁伺服器讀取。
我們可能會使用Cookies來收集、存儲和跟踪統計或市場營銷目的的信息，以運營我們的網站。您有能力接受或拒絕可選的Cookies。有些必需的Cookies是我們網站運行所必需的。這些Cookies不需要您的同意，因為它們始終有效。請注意，通過接受必需的Cookies，您也接受第三方Cookies，這些Cookies可能會通過第三方提供的服務在您使用我們網站的時候使用，例如，第三方提供的視頻顯示窗口並集成到我們的網站中。
18. 許可
除非另有說明，香港修補改衣店及/或其授權方擁有香港修補改衣店上所有材料的知識產權。所有知識產權均保留。您可以從香港修補改衣店訪問這些內容，僅限於個人使用，並受這些條款和條件的限制。
您不得：
- 從香港修補改衣店複製或重新發布材料
- 出售、租賃或轉授香港修補改衣店的材料
- 復製、複製或複製香港修補改衣店的材料
- 重新分發香港修補改衣店的內容
本協議自本日期起生效。
本網站的某些部分為用戶提供在網站某些區域發表和交流意見和信息的機會。香港修補改衣店不會過濾、編輯、發布或審查評論在網站上出現之前。評論不反映香港修補改衣店、其代理和/或附屬公司的觀點和意見。評論反映發表其觀點和意見的人的觀點和意見。在適用法律允許的範圍內，香港修補改衣店對評論或因使用和/或發表評論而引起的任何責任、損害或費用不承擔責任。
香港修補改衣店保留監控所有評論的權利，並刪除任何可能被視為不當、冒犯或違反這些條款和條件的評論。
您保證並聲明：
- 您有權在我們的網站上發表評論，並擁有所有必要的許可和同意；
- 評論不侵犯任何知識產權，包括但不限於任何第三方的版權、專利或商標；
- 評論不包含任何誹謗、誹謗、冒犯、不雅或其他非法材料，這是對隱私的侵犯。
- 評論不會用於招攬或促進業務或客戶，或呈現商業活動或非法活動。
您特此授予香港修補改衣店一項非獨佔的許可，使用、複製、編輯和授權他人使用、複製和編輯您的任何評論，以任何和所有形式、格式或媒介。
19. 鏈接到我們的內容
以下組織可以在未經事先書面批准的情況下鏈接到我們的網站：
- 政府機構；
- 搜索引擎；
- 新聞組織；
- 在線目錄分發商可以以與鏈接到其他列出業務的網站相同的方式鏈接到我們的網站；
- 系統範圍內的認證企業，除了徵求非營利組織、慈善購物中心和慈善籌款團體，這些組織不得鏈接到我們的網站。
這些組織可以鏈接到我們的主頁、出版物或其他網站信息，只要鏈接：(a) 不以任何方式具有欺騙性；(b) 不虛假暗示鏈接方及其產品和/或服務的贊助、背書或批准；(c) 符合鏈接方網站的上下文。
我們可能會考慮並批准來自以下類型組織的其他鏈接請求：
- 常見的消費者和/或商業信息來源；
- .com社區網站；
- 代表慈善機構的協會或其他團體；
- 在線目錄分發商；
- 互聯網門戶；
- 會計、法律和諮詢公司；
- 教育機構和行業協會。
如果我們決定：(a) 鏈接不會使我們看起來不利於自己或我們的認證企業；(b) 該組織與我們沒有任何負面記錄；(c) 鏈接的可見性對我們的好處補償了香港修補改衣店的缺失；(d) 鏈接符合一般資源信息的上下文，我們將批准這些組織的鏈接請求。
這些組織可以鏈接到我們的主頁，只要鏈接：(a) 不以任何方式具有欺騙性；(b) 不虛假暗示鏈接方及其產品或服務的贊助、背書或批准；(c) 符合鏈接方網站的上下文。
如果您是上述第2段中列出的組織之一，並且有興趣鏈接到我們的網站，您必須通過發送電子郵件告知我們香港修補改衣店。請包括您的姓名、組織名稱、聯繫信息以及您網站的URL、您打算鏈接到我們網站的任何URL列表，以及您希望鏈接到我們網站的URL列表。請等待2-3周以獲得回應。
獲批的組織可以通過以下方式鏈接到我們的網站：
- 使用我們的公司名稱；或
- 使用要鏈接的統一資源定位符；或
- 使用任何其他描述我們網站的鏈接，使其在鏈接方網站的內容上下文和格式中有意義。
未經商標許可協議，不得使用香港修補改衣店的標誌或其他藝術作品進行鏈接。
20. 內容責任
我們不對您網站上出現的任何內容承擔責任。您同意保護和捍衛我們免受在您網站上提出的所有索賠。任何鏈接不應出現在任何網站上，可能被解釋為誹謗、淫穢或犯罪，或侵犯、違反或倡導侵犯或其他違反任何第三方權利。
21. 權利保留
我們保留要求您刪除所有鏈接或任何特定鏈接到我們網站的權利。您同意在要求時立即刪除所有鏈接到我們網站的鏈接。我們還保留隨時修改這些條款和條件及其鏈接政策的權利。通過持續鏈接到我們的網站，您同意受這些鏈接條款和條件的約束。
22. 從我們網站刪除鏈接
如果您發現我們網站上的任何鏈接因任何原因而令人反感，您可以隨時聯繫並告知我們。我們將考慮刪除鏈接的請求，但我們不承擔義務直接回應您。
我們不保證本網站上的信息正確。我們不保證其完整性或準確性，也不承諾確保網站保持可用或網站上的材料保持最新。
23. 免責聲明
在適用法律允許的最大範圍內，我們排除所有與我們網站及其使用相關的陳述、保證和條件。本免責聲明中的任何內容都不會：
- 限制或排除我們或您對死亡或人身傷害的責任；
- 限制或排除我們或您對欺詐或虛假陳述的責任；
- 以任何不被適用法律允許的方式限制我們或您任何責任；或
- 排除我們或您可能不被排除的任何責任。
本條款和其他地方的責任限制和禁止：(a) 受前述段落的約束；(b) 管轄所有根據本免責聲明產生的責任，包括合同、侵權和違反法定職責所產生的責任。
只要網站及其上的信息和服務是免費提供的，我們將不對任何性質的損失或損害承擔責任。
Terms and Conditions
Welcome to Hong Kong Online Tailor!
These terms and conditions outline the rules and regulations for the use of Hong Kong Online Tailor's Website, located at https://hkonlinetailor.com.
By accessing this website, you agree to the following Terms and Conditions. Please read them carefully.
Services Offered
HKOT is a contemporary online alteration shop and a proud local Hong Kong brand dedicated to providing high-quality alteration and repair services with a focus on convenience and customer satisfaction. Our mission is to make alterations accessible and hassle-free, enhancing the longevity of your garments and accessories. We offer a wide range of alterations, including but not limited to bag zips and straps repair, shoes sole replacement, curtain trim, sports gear fabric repair, tailor-made luggage covers, hemming pants and skirts, taking in or letting out garments, adjusting sleeves and collars, shortening or lengthening dresses, suits and blazers alterations, and repairing zippers and seams.
Pricing and Payment
At HKOT, we strive to provide transparent and consistent pricing for our bag and shoe repairs, as well as clothing alterations. While we offer flat rates for our services, please note that prices may vary based on several factors, including material costs, craftsmanship complexity, item size and weight, and custom requests. Specialty materials may incur additional charges, and more intricate repairs may cost more due to the skill and time required. Larger or heavier items may have extra transportation fees, and specific modifications or custom requests may affect pricing. We will confirm the price after we receive the order and pictures of the items. Payment must be made after the repair or alteration is completed. We will provide an invoice detailing the final charges based on the factors mentioned above. We accept various payment methods, including cash, PayMe, and FPS.
Additional Courier Charges
For deliveries to remote areas, additional courier charges may apply. The exact amount will be communicated to you upon confirmation of your order and delivery location.
Order Process
Customers can place orders online through our website. Upon placing an order, you will receive a confirmation email with the details of your order. Our customer service team will connect with you via email or WhatsApp to discuss the method, date, and time for picking up your item(s). You will need to send us images of the garments, along with measurements and instructions. We reserve the right to refuse or cancel any order for reasons including but not limited to item availability, pricing errors, or suspected fraud.
Pick-Up and Delivery
We offer pick-up and delivery services for your convenience, including Point-to-Point, Door-to-Door service, and courier postage. Prices vary depending on the chosen delivery method and location. Customers are responsible for ensuring that items are ready for pick-up at the agreed time. After completing the alterations or repairs, we will contact you to arrange the delivery method, date, and time. For Point-to-Point or Door-to-Door delivery, payment is due when we return the items to you. For courier delivery, we will send you photos or a video of the finished items, and payment must be completed before we dispatch the courier package.
Turnaround Time
Our standard turnaround time is 7-10 days from the date the garment is picked up. If materials need to be ordered, extra time will be necessary for both ordering and repairs. We will reach out to you within this timeframe to coordinate the collection. If you have urgent requests, we offer a rush service for an additional fee. Please contact us to inquire about the current turnaround times for specific items.
Order Tracking
You can track your order status! If you would like to know the current status of your alterations, please feel free to contact our customer service team. We are here to assist you and provide updates on your order.
Cancellation and Refund Policy
Orders can be cancelled within 24 hours of placement for a full refund. After this period, cancellations may not be accepted. Refunds will only be issued for orders that have not yet been processed. Once work has begun, no refunds will be provided. Due to the personalized nature of alterations, we generally do not offer refunds or exchanges. If there is an issue with your order, please contact our customer service team within the specified timeframe, and we will do our best to find a solution.
Liability
HKOT is not liable for any damage to items during the repair or alteration process unless caused by our negligence. We recommend that customers insure valuable items before sending them for repair or alteration.
Guarantees
We take great pride in our craftsmanship and are dedicated to ensuring your satisfaction. For the majority of alterations and repairs, unless otherwise stated at the time of order, we offer a 3-month guarantee on our workmanship from the date of collection or delivery. If you are not entirely satisfied with the quality of our work, please reach out to our customer service team, and we will make it right according to our policy.
Sizing for Alterations
You have several options for selecting the size or measurements for your alterations. You can measure yourself using our guide video or by contacting our customer service team. Alternatively, you can bring one of your fitted garments for reference when seeking alterations. We also provide in-person fitting services. If you're unsure about how to measure or choose the right size, please reach out to our customer service team for assistance.
Alterations for Garments from Other Stores
We can alter garments purchased from any retailer, as long as they are in good condition for alteration. Please contact our customer service team if you have any specific requirements for the item.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of HKOT and is protected by copyright and other intellectual property laws. Unauthorized use is prohibited.
Governing Law
These Terms and Conditions are governed by the laws of Hong Kong. Any disputes arising from these terms shall be resolved in the courts of Hong Kong.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new terms.
16. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@hkonlinetailor.com
Phone or WhatsApp: +852 5913 6213
17. Cookies:
The website uses cookies to help personalize your online experience. By accessing Hong Kong Online Tailor, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
18. License:
Unless otherwise stated, Hong Kong Online Tailor and/or its licensors own the intellectual property rights for all material on Hong Kong Online Tailor. All intellectual property rights are reserved. You may access this from Hong Kong Online Tailor for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Hong Kong Online Tailor
Sell, rent, or sub-license material from Hong Kong Online Tailor
Reproduce, duplicate or copy material from Hong Kong Online Tailor
Redistribute content from Hong Kong Online Tailor
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Hong Kong Online Tailor does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Hong Kong Online Tailor, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Hong Kong Online Tailor shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Hong Kong Online Tailor reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Hong Kong Online Tailor a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
19. Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Hong Kong Online Tailor; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Hong Kong Online Tailor. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Hong Kong Online Tailor's logo or other artwork will be allowed for linking absent a trademark license agreement.
20. Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
21. Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
22. Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
23. Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.