退貨及退款 Returns & Refunds policy

修改及修補訂單的退貨及退款

訂單可以在下單後24小時內取消以獲得全額退款。過了這個期限，可能不接受取消。退款僅會發放給尚未處理的訂單。一旦開始工作，將不提供退款。由於修改的個性化特性，我們通常不提供退款或換貨。如果您的訂單有任何問題，請在指定的時間內聯繫我們的客服團隊，我們將竭盡所能尋找解決方案。

責任

HKOT對於在修理或修改過程中造成的物品損壞不承擔責任，除非是由於我們的疏忽。我們建議客戶在寄送貴重物品進行修理或修改之前投保。

保養

我們對我們的工藝感到自豪，並致力於確保您的滿意。對於大多數修改和修理，除非在下單時另有說明，我們提供自收件或交付日期起3個月的工藝保證。如果您對我們的工作質量不完全滿意，請聯繫我們的客服團隊，我們將根據我們的政策為您解決問題。

商品產品訂單的退貨及退款

您有權在30天內取消訂單，而無需提供任何理由。

取消訂單的截止日期為您收到貨物之日起30天，或您指定的第三方（非承運人）接收所交付產品的日期。

為了行使您的取消權，您必須以明確的聲明通知我們您的決定。

您可以通過電子郵件 info@hkonlinetailor.com 通知我們您的決定。

我們將在收到退回商品之日起不超過30天內進行退款。我們將使用您下訂單時所用的相同付款方式，您不會因此產生任何手續費。

退貨條件

為了使商品符合退貨條件，請確保：

- 商品是在過去30天內購買的

- 商品保持在原包裝中

以下商品無法退貨：

- 根據您的規格或個性化的商品。

- 根據其性質不適合退貨的商品，例如迅速變質的商品或過期的商品。

- 由於健康保護或衛生原因不適合退貨且在交付後已拆封的商品。

- 根據其性質，在交付後與其他物品不可分割地混合的商品。

我們保留拒絕任何不符合上述退貨條件的商品退貨的權利，並且此權利由我們自行決定。

退貨商品

您需負責將商品退回給我們的費用和風險。您應將商品寄送至以下地址：

香港新界大埔區大埔太和邨安和樓地下二號順豐自助櫃 (近商場)，SF Locker H852AA61P，Locker No.2

我們不對在退貨運送過程中損壞或丟失的商品承擔責任。因此，我們建議使用保險和可追蹤的郵寄服務。若未實際收到商品或未提供收到退貨的證明，我們將無法發放退款。

禮品

如果商品在購買時標記為禮品並直接寄送給您，您將獲得相當於退貨價值的禮品信用。一旦收到退回的產品，將會郵寄給您一張禮品證書。

如果商品在購買時未標記為禮品，或禮品贈送者將訂單寄送給自己以便稍後轉交給您，我們將把退款發送給禮品贈送者。

聯繫我們

如果您對我們的退貨和退款政策有任何疑問，請通過電子郵件 info@hkonlinetailor.com 聯繫我們。

Cancellation and Refund Policy for Repair and Alteration Order

Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be accepted. Refunds will only be issued for orders that have not yet been processed. Once work has begun, no refunds will be provided. Due to the personalized nature of alterations, we generally do not offer refunds or exchanges. If there is an issue with your order, please contact our customer service team within the specified timeframe, and we will do our best to find a solution.

Liability

HKOT is not liable for any damage to items during the repair or alteration process unless caused by our negligence. We recommend that customers insure valuable items before sending them for repair or alteration.

Guarantees

We take great pride in our craftsmanship and are dedicated to ensuring your satisfaction. For the majority of alterations and repairs, unless otherwise stated at the time of order, we offer a 3-month guarantee on our workmanship from the date of collection or delivery. If you are not entirely satisfied with the quality of our work, please reach out to our customer service team, and we will make it right according to our policy.

Cancellation and Refund Policy for Mechanize Products Order

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@hkonlinetailor.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

SF Locker H852AA61P, Locker No.2, Near Shopping Centre, G/F, On Wo House, Tai Wo Estate, Tai Po, Tai Po District, New Territories, Hong Kong

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@hkonlinetailor.com