Frequently asked questions
What is the HKOT brand?
HKOT is a contemporary online alteration shop and a proud local Hong Kong brand dedicated to providing high-quality alteration and repair services with a focus on convenience and customer satisfaction. Our mission is to make alterations accessible and hassle-free, enhancing the longevity of your garments and accessories.
What drives your passion at HKOT?
We are passionate about reducing garment waste, increasing the chance of upcycling, and promoting vintage styles that embody classic, timeless value. We believe in the importance of repairing items to preserve their cultural significance and the memories they hold, embracing a back-to-basic simple approach. Our skilled team is committed to delivering exceptional craftsmanship, ensuring that every alteration meets our customers' expectations.
What types of alterations do you offer?
We offer a wide range of alterations, including but not limited to:
Bag zips and straps repair
Shoes sole replacement
Curtain trim
Sports gear fabric repair
Tailor-made luggage covers
Hemming pants and skirts
Taking in or letting out garments
Adjusting sleeves and collars
Shortening or lengthening dresses
Suits and blazers alterations
Repairing zippers and seams
What is your location and business hours?
HKOT is a contemporary online alteration shop designed to provide convenient services to our customers. Instead of requiring you to come to us, we bring our services to you! We offer point-to-point, courier, and door-to-door pickup and delivery options for your alterations.
Our customer service team is available to assist you during our regular business hours. For specific inquiries or to place an order, please reach out to us via email or WhatsApp.
How will I deliver and receive my altered garments?
We provide multiple options for order pickup and delivery, including Point-to-Point, Door-to-Door service, and courier postage. Prices vary depending on the chosen delivery method and location. You will see the delivery options during the checkout process.
How do I place an order for alterations?
To place an order:
Visit our website, choose the type of alteration you require, and place your order.
Our customer service team will connect with you via email or WhatsApp.
Send us images of the garments, along with measurements and instructions, through email or WhatsApp.
We will confirm the service charge and discuss the method, date, and time for picking up your item(s).
After completing the alterations or repairs, we will contact you to arrange the delivery method, date, and time.
For Point-to-Point or Door-to-Door delivery, payment is due when we return the items to you. For courier delivery, we will send you photos or a video of the finished items, and payment must be completed before we dispatch the courier package.
Enjoy your newly repaired and altered items!
What is the turnaround time for alterations?
Our standard turnaround time is 7-10 days from the date the garment is picked up. If materials need to be ordered, extra time will be necessary for both ordering and repairs. We will reach out to you within this timeframe to coordinate the collection. If you have urgent requests, we offer a rush service for an additional fee. Please contact us to inquire about the current turnaround times for specific items.
Can I track my order status?
Yes, you can track your order status! If you would like to know the current status of your alterations, please feel free to contact our customer service team. We are here to assist you and provide updates on your order.
Why do prices vary for alterations and repairs?
At HKOT, we offer flat rates for bag and shoe repairs, as well as clothing alterations, which you can find in our catalogue section. However, please note that prices may vary based on several factors, including:
Material Costs: Specialty materials may incur additional charges.
Craftsmanship Complexity: More intricate repairs may cost more due to the skill and time required.
Item Size and Weight: Larger or heavier items may have extra transportation fees.
Custom Requests: Specific modifications or custom requests may affect pricing.
We will inform you of any adjustments to the pricing before starting any work on your items. For more detailed information, you can visit our "Pricing Terms" page.
For Door-to-Door delivery, do you offer any bulk discount on delivery charges?
Absolutely! For Door-to-Door delivery, the delivery charge will be based solely on the total weight of your order, not by the number of items. If you need any assistance, please reach out to our customer service team at +852 59136213 or info@hkonlinetailor.com.
What are your payment options?
We accept various payment methods, including cash, PayMe, and FPS.
What should I do if my garment doesn’t fit as expected after alterations?
Your satisfaction is our priority! If your garment does not fit properly after alterations, please contact our customer service team at +852 59136213 or info@hkonlinetailor.com within 3 days of receiving your item. We will work with you to resolve the issue, which may include further alterations.
What is the payment term for alterations or repair services?
For Point-to-Point collection or Door-to-Door delivery, payment is due at the time we return the items to you. For courier delivery, we will provide photos or a video of the finished items, and payment must be completed before we send out the courier package.
Do you offer any guarantees on your work?
We take great pride in our craftsmanship and are dedicated to ensuring your satisfaction. For the majority of alterations and repairs, unless otherwise stated at the time of order, we offer a 3-month guarantee on our workmanship from the date of collection or delivery. If you are not entirely satisfied with the quality of our work, please reach out to our customer service team at +852 59136213 or info@hkonlinetailor.com, and we will make it right according to our policy.
Do you offer refunds or exchanges?
Due to the personalized nature of alterations, we generally do not offer refunds or exchanges. If there is an issue with your order, please contact our customer service team at +852 59136213 or info@hkonlinetailor.com within the specified timeframe, and we will do our best to find a solution.
How do I know what size to choose for alterations?
You have several options for selecting the size or measurements for your alterations:
Measure yourself using our guide video or by contacting our customer service team.
Bring one of your fitted garments for reference when seeking alterations.
We also provide in-person fitting services.
If you're unsure about how to measure or choose the right size, please reach out to our customer service team at +852 59136213 or info@hkonlinetailor.com for assistance. We are dedicated to ensuring a perfect fit for you.
Can you alter garments that I purchase from other stores?
Yes! We can alter garments purchased from any retailer, as long as they are in good condition for alteration. Please contact our customer service team at +852 59136213 or info@hkonlinetailor.com if any specific requirements you have for the item.
How can I contact customer service if I have more questions?
You can reach our customer service team through the following methods:
Email: info@hkonlinetailor.com
Phone or WhatsApp: +852 5913 6213